Shipping Guide

You will not receive payment for your item if the item arrives broken or damaged, unless you and the other party decide on a different solution. You must pack your glass as safely as possible to ensure a safe arrival by following the steps outlined in this Shipping Guide. We recommended filming this process and taking photos of the box before you ship it for your protection.

Step 1: Supplies

Boxes

All items must have at least 2 inches of space on all sides of the tube when inside the box for maximum protection. For example, if an item is 16” tall, the box must be at least 20”. Most large glass tubes fit in 20”x12”x12” or 24”x12”x12” boxes. It is always safer to have a bigger box than a box that is too small. You can buy boxes at:

  1. Uhaul for $6 24”x12”x12” single boxes
  2. Amazon for bulk
  3. Your local shipping store

Peanuts

Packaging peanuts are required to fill the entire empty space of the box, covering the bubble-wrapped items completely inside. We recommend adding a layer of thick large-bubble bubble wrap, air-puffs, or a foam packaging material along the ends of the inside of the box to protect the base and mouth of the item. You can buy peanuts at:

  1. Uhaul for $6 single packages
  2. Amazon for bulk
  3. Your local shipping store

Bubble Wrap

Multiple layers of small-bubble and large-bubble bubble wrap are required around all parts of the item, including mouthpiece and base. We strongly recommend at least 5 small bubble wrap layers on the inside and 2 large bubble wrap on the outside. It should be difficult to see the item and its shape through the bubble wrap. More bubble wrap is always better. You can find bubble wrap at:

  1. Uhaul for small bubble wrap
  2. Uhaul for thick bubble wrap
  3. Your local shipping store or Amazon, Fedex, UPS

Packaging Tape

Multiple layers of packaging tape on all sides of the box are required to ensure package safety. Packaging tape can be found at any shipping store, hardware, store, or any store mentioned above. Fragile stickers on Amazon are also helpful.

Step 2: Packing

Bubble Wrap Layers

The first step when packaging glass is to wrap the item as tightly as possible in multiple layers of small-bubble bubble wrap. Make sure the entire item, including all extruding parts, are wrapped in at least 5 layers of bubble wrap. At the end, the item should be unable to be seen and look like a large ball of bubble wrap.

The next step is to wrap the outside of the bubble wrapped item in 1-2 layers of thick-bubble bubble wrap, with the ends of the item covered with thicker layers for added protection.

Both of these steps should be done for any accessories as well. All removable parts should be removed and packaged individually and placed into the box.

Peanuts Inside the Box

Before any items are placed in the box, you must fill the box 30-40% to the top with peanuts as a bottom layer. Make sure the bottom is already taped with 2-3 layers of packing tape on all open parts of the box. We recommend adding other soft packaging materials such as foam or air puffs along the edges of the box for added protection.

Once the box has a bottom layer of peanuts, place the items into the box, ensuring there is sufficient space (at least 2 inches) on all sides of the items. Fill the rest of the box to the top with peanuts so the items are fully covered. Add another layer of soft packing material on top.

Sealing the Box

Once the item is inside and the box is filled to the top with peanuts the next step is to seal the box. Close all remaining sides of the box and seal them tightly with 2-3 layers of packaging tape on all open sides of the box. Once it is taped, write “FRAGILE” on all four sides of the outside of the box. After it is securely sealed, protected, and labeled, we recommend taking photos of the box before it ships. Once all of this is done, you’re ready to ship!

Note: If you’re shipping an item in a box with foam cutouts such as a Pelican or other cases, or a branded cardboard box with foam inserts, you must place the foam box inside of another box with proper packaging peanuts and tape.

Supported Carriers

  • UPS
  • USPS
  • FedEx

INSURANCE AND TRACKING

IF YOU DO NOT INSURE AND TRACK YOUR PACKAGE, YOU WILL NOT HAVE RECOURSE SHOULD YOUR ITEM GET LOST OR DAMAGED. YOU SHOULD ALWAYS INSURE YOUR PACKAGE FOR THE COST OF THE ITEM. MOST SHIPPING SERVICES OFFER BUILT-IN INSURANCE UP TO $100 OR RELATIVELY INEXPENSIVE INSURANCE AND TRACKING. WE CAN HELP WITH ANY INSURANCE POSTAL CLAIMS.

Always keep records of the original mailing receipt, tracking number, and proof of insurance. If an item arrives broken and these rules are followed, you must file an insurance claim with the postal carrier. GlassPass will attempt to help but is not responsible for any financial reparations.

Please contact us at support@glasspass.co or DM us on IG if you have any questions.